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FAQs

My Account

If you haven’t registered yet? Hurry up! our registration process is very simple & quick, all you need to do is to follow the below steps:
  • Go to “My Account” icon on the homepage
  • Click on register and choose your preferred registration method:
    • To register through Facebook, you need to have valid login details
    • To register directly, you need to fill up the registration form manually
  • After completing the registration process, we will require a validation of the mobile number you wish to register with ALBARAKA Orders
  • Once validated, you are all set and ready to enjoy ALBARAKA Orders!

We need a valid contact number to reach you if the delivery personnel needs further directions. So please make sure that you have access to the mobile number you are registering to complete the validation process successfully.
NOTE: You may visit our privacy policy page to read more about how we handle your personal details.

Go to “My Account” icon on the homepage, choose “Personal Details”, add/edit your details, and then click on “Update”.

Go to “My Account” icon on the homepage, choose “Address book”, add/edit your address, and then click on “Save”.

If you are having a problem while registering for a new account, please follow the steps below:
  • Please use a valid email address
  • Ensure that the email address entered is not linked to another account in ALBARAKA Orders
  • The password entered matches our criteria
  • In case you chose Facebook login details, please insert your valid login details
  • Make sure the mobile number you are registering is active and accessible to complete the validation process successfully.

You can browse and add items to your shopping cart before you register with us. However, you will not be able to place an order unless you are registered or signed in. We recommend registering/signing in first.

If you have a problem signing into your account, please follow the steps below:
  • Make sure you are using the same email address and password you registered with
  • If you can't remember your username or password click on the 'forgot my password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new username/password for your account

Please let us know whether you are still facing the problem.

Deliveries

CITY DISTRICT AREA
Abu Dhabi Abu Dhabi North (ABN) Al danah (al madar st)
    Al Dana (hamdan st)
    Al Dana (wtc)
    Al Dana (post office)
    Al Dana ( zayed the first st)
    Al Dana ( mourouj hotel apparments)
    Al Dana (Burjeel hospital)
    Al Dana (LLH hospital)
Abu Dhabi Abu Dhabi North (ABN) Al maryah island (The galleria)
    Al maryah island (jazeerat al maryah)
    Al maryah island (rosewood abu dhabi)
    Al maryah island (four season hotel)
    Al maryah island (cleveland clinic)
Abu Dhabi Abu Dhabi North (ABN) Al Nahyan(Delma st)
    Al Nahyan(IPIC square)
    Al Nahyan(dusit thani abu dhabi)
    Al Nahyan(Al mamoura)
    Al Nahyan(Al mamoura)
    Al Nahyan(Xal wahda)
    Al Nahyan(al karama)
    Al Nahyan(Etihad advanced integrated)
Abu Dhabi Abu Dhabi North (ABN) Al Reem island(Shams boutik)
    Al Reem island(shams meera apartment)
    Al Reem island(Repton school abu dhabi)
    Al Reem island(Burj al shams Al maya mart)
    Al Reem island(DAMAC Oceanscap)
Abu Dhabi Abu Dhabi North (ABN) Al zahiyah (salam st)
    Al zahiyah (Tourist Club Area)
    Al zahiyah (Abu dhabi mall)
    Al zahiyah (Navy gate)
    Al zahiyah (Electra st)
    Al zahiyah (Beach rotana)
    Al zahiyah (Khalifa Residential complex)
    Al zahiyah (al zaab area)
Abu Dhabi Abu Dhabi North (ABN) City of lights
    marina heights
    shms abudhabi
    tamouh
Abu Dhabi Abu Dhabi North (ABN) Al falah st
Abu Dhabi Abu Dhabi North (ABN) Saadiyat island(New york university)
    Saadiyat island(saadiyat beach residence)
    Saadiyat island(saadiyat beach villas)
    Saadiyat island(hidd saadiyat)
    Saadiyat island(saadiyat beach club)
Abu Dhabi Abu Dhabi North (ABN) Al karamah
    defence road
    electra park
    llh area
Abu Dhabi Abu Dhabi North (ABN) markaziyah
    markaziyah west
Abu Dhabi Abu Dhabi North (ABN) The gate district
Abu Dhabi Abu Dhabi North (ABN) Zayed port (Al Mina st)
Abu Dhabi Abu Dhabi South (ABS) Al Bateen (Al Bateen beach)
    Al Bateen (Al bateen palace)
    Al Bateen (Embassy of indonesia)
    Al Bateen (Al bateen park villas)
    Al Bateen (Al Bateen park plaza)
    Al Bateen (the st.regis abu dhabi)
Abu Dhabi Abu Dhabi South (ABS) Al Hisn(Burj mohammad bin rashed residences)
    Al Hisn(abu dhabi investment authority)
    Al Hisn(British embassy)
    Al Hisn(Lankmark )
    Al Hisn(Qasr al hosn)
    Al Hisn(al markaziyah)
Abu Dhabi Abu Dhabi South (ABS) Al Khalidiyah, (Al khalidiyah village)
    Al Khalidiyah, (khalidiyah police station)
    Al Khalidiyah, (khalidiyah park)
Abu Dhabi Abu Dhabi South (ABS) Al Manhal(Al bateen palace)
    Al Manhal(al manaseer)
    Al Manhal(Al tibbiya)
Abu Dhabi Abu Dhabi South (ABS) Al Marina(Al marina village)
    Al Marina(marina mall)
    Al Marina(Al kasir)
    Al Marina(Heritage village)
Abu Dhabi Abu Dhabi South (ABS) AL MUSHRIF( airport st)
    AL MUSHRIF( bus station)
    AL MUSHRIF( Umm al emarat park)
    AL MUSHRIF( al mushrif gardens)
    AL MUSHRIF( zayed bin sager complex)
    AL MUSHRIF( general womens union)
    AL MUSHRIF( al mushrif coop)
    AL MUSHRIF( media co)
Abu Dhabi Abu Dhabi South (ABS) Al Muzoon(Al kayt st)
    Al Muzoon(hills abu dhabi)
    Al Muzoon(officers club)
    Al Muzoon(officers city)
Abu Dhabi Abu Dhabi South (ABS) Al Qurm resort
Abu Dhabi Abu Dhabi South (ABS) Ras Al Akhdar
    Qasr Al shatie
Abu Dhabi Al Maqta Al maqta
Abu Dhabi Al Maqta Al rawabhat Abu Dhabi
Abu Dhabi Al Maqta Bein Al Jesrin
Abu Dhabi Al Maqta Hills Abu Dhabi
Abu Dhabi Al Maqta MBZ (1 to zone 36)
    MBZ ( mazyed mall)
    MBZ ( smbz Etihad accommodation)
    MBZ (mazyed village)
    MBZ (Emirates national school accommodation)
Abu Dhabi Al Maqta Musaafah Shabiya(ME12)
    Musaafah Shabiya(ME11)
    Musaafah Shabiya(ME10)
    Musaafah Shabiya(ME9)
Abu Dhabi Al Reef Al Bahyah (Al sha'biya)
    Al Bahyah ( old shahamma)
    Al Bahyah (old bahyah)
Abu Dhabi Al Reef Al falah( old al falah FA6)
    Al falah( new al falah)
    Al falah( Al heeliya north)
    Al falah(Al falah kindergarten)
Abu Dhabi Al Reef Al Rahbah (Al rahba hosital)
    Al Rahbah (Al kirm st)
    Al Rahbah (farm duck egg)
Abu Dhabi Al Reef Al Reef(Reef downtoown)
    Al Reef(contemporary village)
    Al Reef(arabian village)
    Al Reef(mediterranean village)
    Al Reef(desert village)
Abu Dhabi Al Reef Al samha(kizad)
    Al samha(Ganthoot)
    Al samha(rahba police station)
    Al samha(al sameeh st)
    Al samha(al samha healthcare center)
Abu Dhabi Al Reef Al Shahama ( alamal kindergarten)
    Al Shahama ( al ajbaan school)
Abu Dhabi Al Reef Al Shamkhah(Al makani mall)
    Al Shamkhah(ABC school)
    Al Shamkhah(shamkha medical center)
Abu Dhabi Baniyas Al Nadah
Abu Dhabi Baniyas Al Shawamekh (sector 1 to 10)
Abu Dhabi Baniyas Al Wathba
    al Mafraq
    Al wathba north
    al wathba south
Abu Dhabi Baniyas Baniyas(baniyas east )
    Baniyas(baniyas west)
    Baniyas(bawabat Al sharq mall)
Abu Dhabi Yass Al Bandar (Banadr marina)
    Al Bandar (Al hadeel)
    Al Bandar (Al naseem)
    Al Bandar (al muneera)
Abu Dhabi Yass Al Raha Beach (Al thurayya)
    Al Raha Beach (Al razeen)
    Al Raha Beach (Al lissaily)
    Al Raha Beach (Al dana)
    Al Raha Beach (al shaleela)
    Al Raha Beach (Al seef)
    Al Raha Beach (Al zeina)
Abu Dhabi Yass khalifa city (Al forsan village)
    khalifa city (golf gardens)
    khalifa city (Al raha gardens)
    khalifa city (abu dhabi womens college)
    khalifa city (Etihad plaza)
Abu Dhabi Yass Masdar City
Abu Dhabi Yass Sas Al nakhl (Khalifa A)
Abu Dhabi Yass Yass island(ferrari world)
    Yass island(Yas waterworld)
    Yass island(west yas villas)
    Yass island(north yas villas)
    Yass island(zone k)
    Yass island(yas plaza)
Abu Dhabi Zayed Sport City Al Bateen airport
Abu Dhabi Zayed Sport City Al MA’arid ( capital center)
    Al MA’arid (Exbibition center)
    Al MA’arid (zayed military hospital)
Abu Dhabi Zayed Sport City Al muntazah ( khalifa park )
    Al muntazah ( bloom gardens)
    Al muntazah ( mangrove one compound)
    Al muntazah ( ministry of complex)
    Al muntazah ( seef resort)
    Al muntazah ( seef mall)
Abu Dhabi Zayed Sport City Al Sa’adah( al zahra )
    Al Sa’adah( Abu dhabi police college)
    Al Sa’adah( Al kheeran)
    Al Sa’adah( al aman)
Abu Dhabi Zayed Sport City Eastern mangrove
Abu Dhabi Zayed Sport City Embassy Area (Al Safarrat)
Abu Dhabi Zayed Sport City Hadbat Al za’faranah (AL Zafranah)
Abu Dhabi Zayed Sport City Rowdhat Abu Dhabi(rawdat residence)
    Rowdhat Abu Dhabi(Audi abu dhabi showroom)
Abu Dhabi Zayed Sport City Zayed sport city ( Rehan hights)
    Zayed sport city ( Grand mosque )

We deliver every day throughout the week excluding Fridays, from 7:00 AM till 9:00 PM, however and Due to the COVID-19 situation, deliveries may be affected, we recommend checking the notifications and updates on our homepage before placing your orders.

You will receive your order within the time slot you selected. However, we are unable to guarantee that the delivery will be met as there may be aspects outside of our control that are subject but not limited to: (1) traffic jam during peak hours, (2) road collision traffic, that may result in delayed deliveries. You can call our customer care hotline at 800BARAKA (800227252) to track your delivery/order.

You will receive an SMS once your order is out for delivery, you may also call our customer care hotline at 800BARAKA (800227252) to track your delivery/order. Please have your order number ready when you call.

All orders of AED 150.00/- or above, are free of delivery cost.

All orders of AED 149/- or below, are eligible for AED 12.00/- delivery cost.

Anyone available at the given delivery address can receive your order.

If no one is at home when your delivery arrives, the delivery personnel will try to reach you by phone. If he fails to get hold of you, he will leave. Please contact us on 800BARAKA (800227252) to reschedule your delivery.
NOTE: we cannot guarantee that the delivery personnel will be able to return back on the same day.

You may change your delivery address any time before your order has been sent out as long as we cover the area. If your order is already out for delivery, please call the customer care hotline at 800BARAKA (800227252) to re-schedule the delivery to your new address. The delivery will be rescheduled on the next available time slot.
NOTE: we cannot guarantee that the rescheduled delivery will be made on the same day.

If your estimated delivery time has passed and you still haven’t received your order, call our customer care hotline at 800BARAKA (800227252). Please have your tracking number ready.

Go to “My Account” icon on ALBARAKA Orders homepage, click on “Order history”, or call our customer care center on 800BARAKA (800227252). You can also check the delivery time mentioned on your confirmation email.

Orders

Please contact our customer care hotline at 800BARAKA (800227252) - have the order number, product name for missing item(s) and the product SKU number ready. We will work as diligently as possible to resolve your problem.

Please contact our customer care hotline at 800BARAKA (800227252) - have the order number, product name for incorrect item(s) and the product SKU number ready. We will work as diligently as possible to resolve your problem.

Each SKU number is unique to the size and color combination of your item. This may vary from the SKU number found in the “product details” section. The product SKU number on your receipt is the one you need to use if you are enquiring or returning an item(s).

Returns/Exchanges

As soon as you discover a quality problem/damage with any of the item(s), please contact our customer care hotline on 800BARAKA (800227252) – have your order number, Product name and SKU number & a Brief description of the quality problem ready. We'll get back to you as soon as possible and we will send you a replacement item as quickly as we can.

If you paid for your order, the refund will be credited to your ALBARAKA Orders credit store ready for you to spend right away.

Go to “My Account” click on “Order History”, if ‘Edit/View’ option appears next to your order, you still have time to add or remove an item(s). If this option is not available, you can no longer edit your order.

There are varying time limits in which you can cancel your order dependent on which delivery option you've chosen. If you still have time to cancel your order, go to “My Account”, click on “My Orders' then select “Cancel Order”.

Promotional codes

A promotional code is a combination of letters & numbers that can be used on ALBARAKA Orders to get a discount on your order. These codes are issued by ALBARAKA Orders or any of its affiliated partners, and are subject to their terms & conditions.

To use a promotional code on the website, please follow the steps below:
  • Add item(s) to your shopping cart, confirm your items
  • On the “Check Out” page, Click on “Add Coupon” and Enter Coupon Code.
  • Click Apply to get your discount

NOTE: Terms and conditions may vary for discounted and Promo codes, so make sure you check them out when you get the code.

A single promotional code cannot be used in conjunction with any other promotional code(s) or offer(s), and should be used by the date issued, if applicable.

ALBARAKA Orders promotional codes are non-transferable and there is no cash alternative. ALBARAKA Orders reserves the right to end the validity of any promotional code at any time, for any reason.

Payment

We use one of the safest and most secure Staged payment gateways, we utilize industry-standard secure sockets layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
NOTE: In the unlikely occurrence of unauthorized use of your card you must report the incident immediately to your credit/debit card issuer in order to qualify for security protection.

You can use any of our safe & secure payment methods powered by Network International listed below to pay for your order:
  • Cash on delivery
  • Visa and Master Credit/Debit cards
  • PayPal
  • American Express
  • Apple Pay
  • Google Pay
  • Store Credit

Note: all credit and debit card holders are subject to validation and authorization by the card issuer.

Upon completing the checkout process, your Debit/Credit card will be charged based on your preferred payment method selected.
  • If you choose Credit/Debit card Staged payment, you will be redirected to a third party portal to validate and authorize your card from your bank/card issuer. Once the validation & Authorization process is successfully completed, we will hold the amount on your debit/credit card, and you will only be charged once you receive your order.
  • If you choose Credit/Debit card on delivery, you will need to enter your card pin number on the card machine, once the transaction is approved, you will be charged immediately, and you will receive an email confirming that your payment has been successfully made.

If your payment has been declined for any reason, then you will not be charged any amount on your credit/debit card. We will send you an email to let you know that your bank/card issuer did not authorize the payment and we will cancel your order.
NOTE: You will need to place your order again as we will not be able to reinstate an order once the payment has been declined.

Upon completing the checkout process, you can choose PayPal as your preferred payment method, then you will have to add your PayPal account. Once completed, you will be able to pay with your PayPal account.

All prices on ALBARAKA Orders will be displayed in AED. If your credit/debit card is registered with a different currency, your bank will convert the price using their exchange rate.

Checkout

When you are done adding items to your shopping cart, go to “Shopping Cart” icon, click on the 'Checkout' button. Follow the steps until you receive the order confirmation and the email summary of your order.